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Cancellations and Refunds

Changes to your reservation or cancellations can be requested via email (info@vivacancun.us) or by calling us toll free from USA and Canada at 1 (800) 240-7124 or from Cancun at +01 (998) 321-6168. Please note that all changes are subject to availability. Remember that cancellations are governed by the terms and conditions of the cancellation policy.

Packages and Bundles cannot be canceled and will not be refunded.

72 Hours or more in advance of tour date – 75% refund
48 Hours in advance of tour date – 50% refund
No Shows or Late Arrivals – No Refunds