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Terms and Conditions

Your reservation is considered complete when you receive a confirmation number. When booking, you consent to the use of your credit card for payment and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation, you also agree to accept the conditions and charges associated with the rate you selected.

Once your reservation is confirmed, you will receive an email with additional information like your transportation pick up times.

You must present the printed email confirmation when you check-in.

VIVACANCUN.US and its affiliates are independent from suppliers over whom we have no direct control and we act only as agents for the passenger in making arrangements for sightseeing or any other services and do not assume any liability whatsoever for any injury, damage, death, loss, accident, partial cancellations or delay to person or property due to an act of negligence of, or default of any supplier or person rendering any of the services included in the tour. The purchaser hereby waives any claim against VIVACANCUN.US and its affiliates related to the service purchased.